GLOBAL MULTI-LANGUAGE SUPPORT
Here at HAND, we offer global AMS support with both on-site and off-site services.
We have several Global support centers around the world in China, Japan, Singapore, India, and the U.S.
Additionally, we offer clients a 24/7 cross-time zone support feature that allows our team to cover all timezones in the world within three separate shifts.
Our global team also has several sub-teams to provide total global coverage.
HAND Enterprise Solutions provides services in many different languages to our global clients including: Chinese, English, Japanese, Korean, etc.
Professional Operation Maintenance Team
In 2012, HAND set up its Application Management Service Department, which focused on providing all-round operation maintenance services for customers’ IT system operations. With more than 500 professional operation maintenance consultants, who formed top-grade operation maintenance teams in various application fields, such as DBA, Oracle and SAP.
Perfect Management System
The HISMS platform which specifically customized by HAND provides a professional operation maintenance environment with problem management and knowledge base management integrated together as a whole. These functions, together with the SLA (Service-Level Agreement), helps providing a quick, professional and systematic operation maintenance service.