About US

Management Team

Meet our US-based leadership team here at HAND Enterprise Solutions.



Diqing Chen

Chairman: HAND Enterprise Solutions (USA)

Dean Chen serves as Chairman of HAND Enterprise Solutions. Mr. Chen joined HAND Computer Systems in 2000, after three years of working with SAP. He was previously the Sales and Marketing Director in China, and has 30+ years of IT business experience in China and the US. Mr. Chen started his career in the IT industry in 1986 working at Hewlett-Packard. He then joined Siemens’ Shanghai Branch office as Manager when he returned to China from the USA. Mr. Chen holds a Bachelor of Science in Electrical Engineering from Fudan University in China, and a Master’s degree in Electrical Engineering from Louisiana Tech University.


Zhe Chen

CEO: HAND Enterprise Solutions (USA)

Zhe Chen serves as CEO of HAND Enterprise Solutions. Mr. Chen joined HAND at the end of 2000, where he began his career as a trainee. Since then, he has served as industry Sales Director, Region Manager and General Manager of the subsidiary company. Recently, he helped HAND set up their supply chain finance department and the HAND USA branch. Mr. Chen has 16+ years of IT Business Development experience in China, and holds a Bachelor of Economics from East China University in Political Science and Law, and a Master’s degree in Business Administration from The China Europe International Business School (CEIBS).


Jacinto Arauz

SVP Sales: HAND Enterprise Solutions (USA)

Mr. Jacinto Arauz serves as the SVP of Sales for HAND Enterprise Solutions, and is responsible for managing the company’s USA SAP business division. Mr. Arauz leads all North American sales partner and channel activities, and is responsible for driving revenue growth, managing HAND’s sales teams, driving business development partnerships, and expanding market penetration into Fortune 2000 companies. He brings 20+ years of executive-level experience in managing international sales teams, developing channels, and driving sales growth. His background includes particular emphasis in helping companies with software selections, enterprise software upgrades and customer support, with a focus on companies in the manufacturing industry. Mr. Arauz holds a degree in Business Administration from Northeastern University.



John Bal

VP SAP Services: HAND Enterprise Solutions (USA)

John Bal serves as the VP SAP Services of HAND Enterprise Solutions where he oversees the presales and delivery for HAND’s USA division. Mr. Bal brings over 25 years of ERP experience to the table, having previously help positions for Price Waterhouse, Deloitte, IBM, Yash and itelligence.   He has experience in working with a diverse group of clients, from large global programs to small local projects. John’s focus is in strategic IT planning, software selection, project & program management. He has experience with go-lives in Europe, Latin America, Asia and the US with multiple industries. Mr. Bal holds an MBA in Finance from University of Pittsburgh and a BS in Engineering from Alfred University.


Amanda Pensack

Marketing Director: HAND Enterprise Solutions (USA)

Amanda Pensack serves as the Marketing Director of HAND Enterprise Solutions where she runs and oversees the Marketing department for HAND’s USA division. Ms. Pensack brings over 7 years of experience to the table, having previously owned her own social media and marketing agency where she worked with both private clients and major Fortune 500 brands (including Panera Bread and Lufthansa) on developing branding, strategic messaging, social media strategy, and digital marketing campaigns. She has spoken at the American Marketing Association’s annual conference, and is a contributing blogger for outlets such as The Huffington Post, Social Media Today, Business2Community, and SEMRush. Ms. Pensack holds a degree in Strategic Communications from Elon University in North Carolina.